About Our Services

Advantages of Partnering with Professional Answering Service

Professional Answering Service has been a part of the Hampton Roads Community since 1968. We have a fully automated telecommunications system and we are continually upgrading to meet the changing needs of our clients. We understand your business and what's important to you. We have a growing customer base and a proven track record, so you can be sure we'll be around to provide you with superior service for years to come.

PAS does not use an Auto Answer Feature (Recording or Voice Message) unless specifically requested.

All calls are always answered by a live operator.

Our base rate provides 24-Hour service, 365 Days a Year.

We do not charge extra for holidays, they are included in our base price.

Our Office is equipped with a computer system designed specifically for a Telephone Answering Service.

Our system tracks every call coming in or going out on an account by date, time, operator, and the number dialed or received. The system will archive this information as well as every message taken for 90 days. The system will also document what time the call was taken, paged, or called out, and who it was delivered to.

Each message is Time / Date stamped at the Time it is received

We request any information from the caller that our clients require on their message format, including caller name, company name, telephone number, who the call is for, and call reference. Each message or phone call out is documented in several places within our computer system. Additionaly, every message is time and date stamped when delivered.

All calls are recorded by a 24-hour voice logging system

This feature allows us to refer back to a specific call if there is a question regarding the information given or the handling of a call. All voice records are archived for client reference and review.

Messages are dispatched as requested by each Client

Most of our clients have a time frame that they allow their On-Calls to respond to a dispatch. We have built in features that ensure we follow a specified time frame. This main feature is called an Echo. We can set an Echo for any amount of time. This Echo will continue to alert us until the message is handled as specified by our customer service representative.

We can set up an Auto Fax or Auto Email for a Daily Transmission

This service will automatically send you a Fax or E-mail at the same time every day of every message since your last Fax or Email.

PAS typically charges by the Call, not by the Minute.

Every call (inbound and outbound) is billed. We bill once a month, not every 28 days as many of our competitors do. That's 12 billings a year, instead of 13.

Customized Reporting

We can provide reports such as a detailed account listing or account activity summary. Price is based on the complexity of your request.

Emergency Preparedness

In the event of a power outage, we have a battery back-up system in place, an automatic natural gas generator, as well as a gasoline generator. We also have redundant servers on-site, external data storage and automatic Telco-provided back up